FAQ's

Welcome to the NUVOLA® FAQ page! Here, you'll find answers to the most commonly asked questions about our products and services. If you have any additional questions, please feel free to reach out to us!

1. What is a compression sofa?

A compression sofa is a revolutionary piece of furniture that combines space-saving design with comfort and luxury. These sofas are engineered to provide ultimate relaxation while occupying less space in your home. The innovative compression technology allows the sofa to be compact and adaptable, offering both style and practicality.

2. How do I order a NUVOLA® sofa?

Ordering a NUVOLA® sofa is simple:

  1. Browse our collection online.
  2. Select the sofa that best fits your needs.
  3. Add it to your cart and proceed to checkout.
  4. Enter your shipping information, and complete the payment process.
  5. You’ll receive an email confirmation with your order details and shipping information.

If you need help at any step, our customer service team is available to assist!

3. Do you offer worldwide shipping?

Yes, we offer worldwide shipping to most countries. You can find the available shipping options and rates during the checkout process. Please note that delivery times may vary based on your location.

4. How long will it take to receive my sofa after placing an order?

We process and ship all orders within 7–14 business days. Delivery times depend on your location and the shipping method selected. You will receive tracking information once your order has been dispatched, so you can monitor the progress of your shipment.

5. Are there any hidden fees or extra charges?

No, there are no hidden fees. The price you see during checkout is the price you pay. Additionally, we cover all customs duties and taxes for international shipments, so you won’t incur any extra charges when your sofa arrives.

6. How do I track my order?

Once your order has been shipped, we will send you a tracking number via email within 24 hours. You can use this tracking number to check the status of your order online.

7. Can I change or cancel my order?

We understand that plans can change! If you need to make changes or cancel your order, please contact us as soon as possible at nuvola-brand@outlook.com or call us at +39 349 0000000. Once your order has been processed or shipped, we may not be able to make changes, but we will do our best to accommodate you.

8. What if my sofa arrives damaged or defective?

We take great care in packaging and shipping our sofas, but if your product arrives damaged or defective, please contact our customer service team immediately. Send an email to nuvola-brand@outlook.com with photos of the damage or defect, and we will assist you with the return or replacement process.

9. How do I care for and maintain my NUVOLA® sofa?

To ensure the longevity of your sofa, we recommend the following care:

  • Vacuum regularly to remove dust and debris.
  • Spot clean stains with a mild detergent and a damp cloth.
  • Avoid direct sunlight to prevent fading of the fabric.
  • For more detailed care instructions, refer to the product care guide included with your sofa.

10. Can I return my sofa?

We offer a 30-day return policy. If you're not completely satisfied with your sofa, you can return it within 30 days of receiving your order. Please ensure the sofa is in its original condition and packaging. For more details, please refer to our Return & Refund Policy page.

11. Do you offer warranties on your sofas?

Yes, we offer a 1-year warranty on all NUVOLA® sofas. This covers any manufacturing defects. If you experience issues with your sofa, please contact our customer service team, and we will assist you with the warranty claim process.

12. How do I contact customer service?

If you have any questions or need assistance, you can reach us via:

We’re here to help and look forward to assisting you!

Thank you for choosing NUVOLA®! If you have any other questions, don’t hesitate to get in touch with us.